Customer Service, or Lack Thereof…

Let me start by saying, I don't believe the customer is always right, but the customer is always left with either a positive or negative encounter. I studied Marketing while in college, and I have years of customers service in multiple industries.

I used to work for a newspaper company that held, what I thought were, high customer service standards. I don't know what their policy is now, but if a customer called with almost any problem with that day's edition, one of our employees would soon be in a car driving a replacement newspaper to the customer. That might seem drastic to some. One customer being happy was that important, even in cases where we knew the problem wasn't our fault. All complaints were addressed within 24 hours on regular business days.

Having worked in that industry, I also know that most big name inserts (coupons, Kmart, grocery store chains, etc…) are printed by the millions in most cases. Most newspapers are supplied with thousands of extras just in case there are mistakes made in any way. In the weeks following insert dates, if those extras aren't used, they're often, not always, shipped back to the suppliers for their use. Also, when non-subscription copies of the paper don't sell on their edition date, those copies are returned to the newspaper headquarters. Again, we're talking hundreds, if not thousands, of copies with inserts intact readily available for at least a week after the edition date.

I contacted three companies last week because I didn't receive all of my coupon inserts in Sunday's Detroit Free Press. I had read that most other customers in this area did get these inserts in the papers they purchased. I buy three copies every week specifically for the coupons, so the main value I was seeking from this publication was lost. I shared all of that information in all of my correspondence. I contacted The Free Press, Proctor and Gamble, and Red Plum on Monday. Because it was a regular business day, I honestly expected to hear back from all of them within a few hours.

That evening I received an email from the DFP. They were somewhat confused about my complaint about missing inserts, but they still wanted more of my personal information so they could try to set things right. I've heard that they've actually sent out missing inserts in the mail when this happens. Having contacted them with the same problem in the past, I have yet to have this happen for me. But, I was hopeful.

The next morning they sent me a response indicating that they were sorry that I was not satisfied, but they felt it wasn't their responsibility to make sure all delivery zones received all inserts. They couldn't tell me specifically, but they felt that their customers (Red Plum and P&G) had decided not to deliver those inserts to the entire Flint area. If they had made a definitive statement telling me that it was totally out of their hands, I think I would have felt better about their response.

I was disappointed. Having worked in the newspaper business, I know that in all likelihood they had access to copies of these inserts. If they didn't have left over stock, they would have received their overstocks back from retailers on Monday (the papers that didn't sell in stores). They could have at least offered to sell me those, if not outright sent them to me just to keep my customer satisfaction high. At least they had gotten back to me.

I was surprised on Friday to receive a response from P&G. They too were sorry I didn't get everything I was expecting. They didn't comment on whether or not they were responsible for not distributing the inserts to the entire Flint area. They had decided to send me one of the three missing copies of their insert, but they made it clear this was a one time thing. In the future, I'd be out of luck. Again, they had at least gotten back to me.

At this time, I still haven't been contacted by Red Plum's "customer service" department.

To be honest, I'm not sure which of these outcomes is more negative. I just keep thinking, they could have made this right with me very easily. They could have even suggested that I pay postage, and I would have been thrilled. Instead, I have one company that tells me I'm out of luck, another that tells me they're inconveniencing themselves to send me a third of what I paid for, and another that doesn't contact me at all. I find all of these responses perplexing. None of these outcomes is positive, and here I am, sharing my negative experiences with the world.

Joan Jett, Hank III, Glasses, Randomness

• The political ads are killing me. I have to change the channel. They just seem much more extreme this year, like they're not holding back the crazier ideas.
• Our church is covering a book entitled, Emotionally Healthy Spirituality. We're not typically a church-wide, book-covering type of place, but right now our sermons and small groups are all centered around these ideas.
• One of the major themes involves learning to identify that part of you that usually has you concerned with what other people think. It's part of what the author calls a "false self." It's that part of you that gets anxious before interacting with certain people, wanting to have all the right answers and behaviors in order to impress. It's that part of you that doesn't really allow you to just relax and be yourself. I'm simplifying of course, but ever since getting into this idea, I've had that Joan Jett lyric playing in my head. "I don't give a damn 'bout my repu-ta-tion!" I can't seem to shake it. I really don't want to have to dig out Joan Jett CDs.
• She still puts on a great show however. Her new stuff isn't half bad.
• No. I'm not perpetually stuck in the 80's. I just went through a short phase a few years ago.
• Okay. I love my Cars greatest hits CD too and Jim Croce and The Cure…
• It is fun to attend Jett's shows and listen to the drunk, homophobic, old guys complain because they believe she's gay, suggesting she take a ride on their love train to "turn her around," and in the next breath, praise her for rockin' out. What would a concert be without drunk old guys?
• I recently went to see Hank III (Hank the third - Hank Williams Senior's grandson, Hank Williams Junior's son). My cousin, Jasen treated me to a ticket. Hank III has a diverse collection of albums. He started with an old country sound mixed with more modern, gritty themes, which I'm fond of. He has some albums that would more closely resemble modern hillbilly country - think rude and somewhat stereotypical. He also does country infused heavy metal.
• It was strange to see a mosh pit moving to the sound of fiddles. It was strange, but still appropriate.
• The crowd was just as diverse. Some people hated the older sounding stuff. They jeered at the instrumentals. I'm not really a fan of his metal sets, and some of the hillbilly stuff is just a bit too rude for me lately. It was great to see him live. He looks and sounds a lot like his grandfather.
• As an old concert veteran, I can tell you, when you see the guy wearing a confederate flag as a cape: That's the guy to avoid. Having witnessed it over and over again, the guy wearing a flag as a cape is most likely to continue his need for bold statements by punching innocent standersby in the face for little or no reason.
• The Machine Shop is a gem in this area.
• It's been a bad year for Halloween horror movies. I usually get myself into the spooky spirit by watching my old favorites. I decided instead to catch up on a few I'd missed. That's been a mistake. Apparently I missed them for good reason.
• I highly recommend the following modern gems: Splinter, Trick 'R Treat, The Mist, and The Crazies remake. Old favorites include: the original Halloween, Return of the Living Dead, Martin, Night of the Living Dead, and The Monster Squad.
• Did I mention that the political ads have been scary? One guy very openly stated that he wanted to get rid of the income tax. Sounds fine on the surface. Hey, less taxes, but isn't the income tax one of the few remaining mechanisms in place to somewhat level the field between rich and poor? If you earn more, you therefore contribute more toward running the country. Those who earn less keep more to survive on.
• He wants to replace income tax with a much higher tax on goods and services. They say this will initially cause most products to be priced so high that lower income families will struggle intensely, but "eventually the market will adjust itself" so $8 for a gallon of milk will just be common place.
• Owen's vocabulary is increasing by leaps and bounds. I think it's the glasses. He's also spelling words regularly.
• His glasses have had me down for a while. There, on his face, is a metaphorical reminder of all the bullying and torment I went through starting at his age. I'm just praying he escapes it, but more and more, he reminds me of myself.
• I chaperoned his first field trip a few weeks back. I was responsible for one other child. She just happened to be the girl he had mentioned having a little crush on. He was so shy. I had to coax him into talking to me that day. He seemed to be a bit of a loaner around the other kids too. I've got to think of a way to get him out of these habits.
• Gage has glasses too, but he doesn't need to wear his as often.
• Everyone is having babies again. I hope my wife doesn't get any ideas.

Hiking, 10th Anniversary, Autumn

• My wife and I have been married for 10 years as of last Thursday.
• We spent the afternoon cleaning our church together. It seemed very appropriate actually. We had dinner at a decent restaurant afterward to celebrate.
• Last year on our anniversary, we discovered that we enjoy hiking by taking a short vacation in Oscoda. Well, I love hiking. I think Heidi enjoys it to a lesser extent. We hiked a very cool trail there. We planned a short getaway again this year. How often do you get to celebrate an entire decade of marriage?
• No matter how much I look forward to time spent away from the kids, I miss them instantly whenever the realization hits me that there is no chance of seeing them in the next 12 to 24 hours. I love my kids, but sometimes I need down time. But I always, always, always miss them early on. It's like instant home sickness.
• Last year we had no trouble finding overnight accommodations, and Oscoda had a music festival going on. This year things were different. The cottages we hoped to stay in were only half open, and they were booked solid (despite what their website reported). Many of the other local resorts were closed for the season or because they were currently for sale.
• We drove on.
• Everywhere we went, it was like the trees were on fire with color. Last year we saw browns and sickly yellows. This year we were treated to vibrant reds, yellows, and oranges.
• Harrisville, just to the north, is a picturesque small town, especially in the fall. There are no big chain restaurants or stores. As you travel through the main section of town, every street has a sidewalk, and the view usually includes Lake Huron, a marina of some sort, and tons of yellow fall leaves.
• Two years in a row now, we've tried to stay at a bed and breakfast there. With the 'open' sign clearly displayed and the doors unlocked, we have yet to find the owner home. Another tenant told us that we could make arrangements to stay if we called the owner on her cellphone. She was camping.
• We ended up in Alpena.
• The next morning we drove to a nearby State park to try their hiking trail. The guidebook read, "As you come to the cemetery, take the unmarked road directly afterward." A lot of people wouldn't really recognize the path we were driving on as an actual road. The road cut into a thickly wooded area. It was pretty with the fall colors, but it was also dark and twisty. Everywhere you looked there was barbed wire, hunting lodge signs, private property declarations, and what looked like houses that should have been abandoned but weren't. The "road" was mostly sand. We drive a small Ford hatch back.
• I feared banjo music.
• When we reached the entrance to the State park, their road was ten times bigger and better.
• We didn't get to hike, though the area looked perfect. Michigan changed their laws last year. You can no longer deposit money on an unmanned site. You have to have a state pass displayed on your car before entering the park. Not having one, we moved on to the next State park (back south in Harrisville), which had a ranger on duty.
• We hiked a bit there, but the trail was partially paved.
• I enjoy trails that are marked, visible, but the idea of the trail being paved defeats the purpose for me. It's offensive. I want to barely be able to see sunlight through the thick trees. I want to glimpse areas that human feet have not touched on a regular basis. I want to fear the wildlife to a certain extent. I sincerely don't want to run into other human beings on the trail that day.
• I let Heidi choose the main trail this year. We headed back to Oscoda to check it out. When we arrived at the Lumbermen's Memorial my heart sank. There were tourists everywhere. There were children and little dogs in sweaters.
• But then I saw the view. This was a scenic spot that just happened to have a hiking trail attached. I don't think I've ever used this phrase before, and if I did, I didn't mean it, but this view took my breath away. We were at the top of an Au Sable river valley. The fall colors were out in force, and you could see for miles!
• I watched as person after person exclaimed in their own way how beautiful the view was. Heidi had chosen wisely.
• The park has a walkway that takes you down 272 steps through the woods, down the steep hill. The view along the way and at the bottom was great, but it paled in comparison to the view top side.
• We tried their hiking trail. It was sparse, kind of boring. The road was on one side. The river was on the other with less than a mile of wooded area in between. We could hear motor vehicles from time to time. Most of the wildlife was onto this fact, and had vacated.
• We stopped at two other scenic spots. One of them had another 300 step decent to some natural springs and water falls. It was beautiful too.
• We finished the trip with a quick stop at Tawas Point lighthouse.
• We didn't get in a lot of actual hiking, but we did get tons of exercise that day. We saw plenty of beautiful settings.
• I'm not an outdoorsman. I don't hunt or fish. I don't even particularly enjoy being outside. I never expected it even when I became curious about the activity, but hiking does something for my soul. Maybe it's just the Oscoda area. I don't know if it's Lake Huron, the waves, the sand, or the woods that we venture into. I love the idea that the wilderness hasn't been tampered with by humans. We haven't ruined it yet. I also like the smell of cedar, moss, and moldering leaves. I hate throwing my jacket in the wash afterward.
• We were only away for one night, but we packed the second day of the trip as full as we could. We didn't have any near encounters with wildlife like last year, but a few pheasants scared the crap out of us on one of the trails. I'll take it.
• I'm proud of us. We're way more adventurous than I thought we'd be ten years ago. Cemetery roads filled with backwoods gun nuts? Trails that lead into the deep, dark woods? The possibility of bears, wolves, coyotes, and fox? We've got a compass and some mace. I think we're moving forward.
• Most disturbing billboard of the week goes to: "Don't forget you breast friend." I know, we need to encourage mammograms, but…
• I'm also pretty sure I do have HMB.

Let It Mellow, Randomness

• We made a pit-stop during a road trip a few weeks ago. We stopped at a "green" Meijer to use the restrooms. Everything was set up to conserve resources. Because it was green, I used the green rules: if it's yellow, let it mellow. I did my part. I was not the first.
• On a related note, potty training a toddler can be taxing. Even when he's been bluffing all day, you can't chance that this might be the one time he's serious. There's nothing like being in the middle of nowhere and hearing, "Pee please!" from the back seat with emphasis on the please.
• Modern weddings can get complicated can't they? We just attended a simple ceremony in an old converted church. The church was set up with two rows of pews. Tradition would say one half is for the bride's family, the other for the groom's. It doesn't really work that way when there have been one or more divorces on either, or both, sides. It can make things awkward on many different levels.
• We avoided taking our sons to the actual wedding ceremony. I never want to be the parent that has to stand up during such a sacred event and scurry out with an oblivious kid. That parent was still at this wedding, so we would have been unnecessary anyway.
• The boys proved that they're not ready for receptions anyway.
• The highlight of the entire wedding for Owen and Gage was tormenting the ants they found outside. Owen wanted to stomp them until I asked him whether he'd enjoy someone stomping him or not. We're still trying to explain empathy, life, and death to him. Gage kept picking the poor things up as if they were toys. He was then perplexed when they permanently stopped crawling around.
• My cousin Jeff is an awesome chef. He made all of the food for my aunt's wedding. The garlic broccoli was phenomenal.
• Using alcohol as a tool to resolve/reveal family/emotional matters, is like using a chainsaw to cut pancakes. You might achieve your goal, but the pieces left behind are often unrecognizable and inedible.
• All of our eye surgeries are over. Gage was surprisingly cooperative until we arrived in the pre-op area of the 600 building. It was as if he'd forgotten the first visit altogether until he saw the hospital gown. It wasn't too bad though. He was very bi-polar after his sedative. One moment he was happily playing the 'name that body part' game, the next he was telling me I was bad.
• I'm often the 'bad cop' parent. I've made my peace with it. I remove bandages, administer bad tasting medicine, and generally offer up the bad news more honestly.
• I need some kind of badge that identifies me as the type of guy that doesn't hunt, fish, fix cars, or watch sports. It would make for fewer awkward conversations with new acquaintances. It would likely make for fewer conversations altogether, but I'd rather be up front about it.
• I do love the woods. I love to hike. Fishing's not all bad, but it's often boring to me. I like the conversation that comes with it more than anything. I can fix a few things on a car. I can diagnose a few things that have popped up in my own vehicles over and over again. I can even change my own oil. I do like to attend sporting events. I just can't watch sports on television for more than about fifteen seconds. I would rather watch women play most sports.
• I enjoy talking about books I've read, music, and movies.
• I'm trying to resist plugging in a space heater today.
• Last week Owen learned not to climb the wrong way up slides, a lesson we've drilled into him for years. When I reminded him of this, he replied, "Yeah, but I did it while the teacher wasn't looking." He apparently learned the lesson when the other kids were caught.
• We've observed him, numerous times, tell his playmates that he can't do this or that because he's been taught that the particular action is bad, but when things like the slide lesson come up, I often wonder if I'm just one of the worst parents ever. It just seems like we're rarely getting through to him, and it's even more rare when he seems to fully understand the reasoning behind the lessons.
• On a brighter note, I think we're closer to the 99% potty trained zone with Gage.
• I took Owen to our local Halloween store yesterday. It's a yearly tradition. He didn't seem to be afraid of much last year, but he really didn't like the animatronics this time around. He asked me if they had a back door we could leave through so he didn't have to return to that area.
• He loves all of the spiders, bats, and creepy crawly bug merchandise out right now. He keeps asking if he can have the larger spider decorations for Christmas this year.

…Because I love my Babylon.

I love this song, and the entire Jacaranda album by Josh Garrels.

I did this lyrical breakdown as a graphic. The song is split into two halves.

The song is called, Zion & Babylon.

Click on the graphic to make it larger.

I live on both sides, but once I saw/felt/tasted/experienced Zion(Heaven) the value of anything on the other side diminishes quickly (and hopefully permanently).

You can listen to the song and the entire album, here.

The BM Fairy, Tea Partying, and The Cat in the Hat. My Random 2¢ this Week

• I'm still adjusting to Owen's school schedule.
• He didn't want to go back the second day. He didn't really have a concrete reason other than he seemed to resent the teacher's authority a bit. I had to dig out the old story my mom told me when I was his age. "If you don't go to school, Mama and Papa will get in trouble. The police will come and take us away for being bad parents." That actually did the trick.
• I asked him what he learned on his second day of school. His reply, "We learned that it's not okay to spit."
• The crossing guard is actually a hinderance to me. I find myself wanting to be polite by crossing the street with her assistance. In reality, it would be quicker and likely safer to just cut straight up the parking lot. It doesn't help that we're one of two families that actually walk our kids to school this year. She seems to know the other family personally. Dang crossing guard.
• Heidi commented that she thinks I get the boys up and moving way too early. I reminded her of all the "delays" that often come up when dealing with our children.
• I think we're going to have to start getting up even earlier. The Bowel Movement Fairy seems to show up about eight minutes before our latest departure window.
• All the other parents make me feel old. They're younger than me, but their kids are older than mine.
• Gage loves the buses. He races home shouting, "Come on! Come on!" He stands on the front porch and watches them drive past. It's like his own personal parade every day.
• Hurray for PBS. Another hit kids show started this season with The Cat in the Hat Knows a Lot About That. The cat is voiced by Martin Short. It has catchy songs. My kids love it.
• "Let's go-go-go-go on an adventure! The Thing-a-muh-jigger is up and away!"
• I locked myself out of the house a week ago today. It was a cold morning. I wore a jacket to drop Owen off and absentmindedly stuck my keys into the jacket. As I left the house later, I didn't need the jacket.
• On a related note, pay phones are almost non-existant anymore. Gage and I walked a mile before we found one. It was a crazy looking contraption owned and operated by a phone company I've never heard of. It was charging $1 per four minute call. The problem being, it never connected me with anyone, and it still kept my money.
• I ended up resorting to calling collect. Luckily my dad's answering machine recorded the computerized voice requesting his payment permission and my name. Not knowing exactly what was going on, he came running… without his extra set of keys.
• In hindsight, I should have asked one of my neighbors for help.
• On another related note, a cellphone might not be a bad idea. I hate just about everything about them. I already feel enslaved to this computer, email, Facebook…
• Luckily, we only pay $100 a year for the shared cellphone we already use. If we double that, we're still paying less in a year than many people pay for just a few months.
• I've heard a few stellar sermons lately. Here are a few links:
• Dave Flowers, our pastor at Wildwind Community Church did a great sermon called Love. And Hate.
• Mars Hill, a church closer to Grand Rapids, always inspires me too. Rob Bell hit one out of the park talking about the value of our older neighbors here. He references Trent Reznor and Johnny Cash too. The great story he tells at the end about last year's Pastor's Conference hit home. Having attended the conference, I had often wondered what happened to the pastor in the story. (I'm being vague on purpose).
• Peter Rollins joined him on this one. Rollins is one of my favorite speakers. Some see him as radical. I really don't see it. Maybe it's the accent.
• Warning: Political Material Ahead
• I noticed two guys on a street corner last Sunday. One of them had a bullhorn. The other had a very homemade looking, impossible to read sign. Later I heard that Sunday was the day many Tea Party members were holding curb-side rallies.
• I agree that neither Democrats or Republicans seem to be pulling off any miracles lately. I agree we might need more diversity in our political system, so I'm somewhat encouraged that a third, very slightly different party is at least winning some elections. I'm just really not encouraged by much that they're saying.
• I understand the fear that spend, spend, spend will have repercussions, but I want to hear what the alternatives are. I keep hearing that the Tea Party is unhappy with the current administrations ability to create jobs, which implies that they understand there is a lack of available employment opportunities. They then state that they're fed up with people on welfare and unemployment benefits because "those people should just get jobs." I don't understand that disconnect/contradiction.
• Yesterday they announced that poverty levels are extremely high and growing in our country. If we're going to stop "spend, spend, spend," spending less, what will be offered to these people? I sincerely fear that there are people out there that would be okay with "starve, starve, starve." A huge deficit is a bad thing for this country. I don't disagree with that, but leaving the economically lowest class to fend for itself would be worse in my opinion. It certainly wouldn't solve anything.

The church is a whore…

Disclaimer: Let me start off by saying that I know I'm not perfect when it comes to love/hate, grace/bigotry, acceptance/prejudice. I'm sure there are those of you that could point out some of my shortcomings when it comes to loving other people (and I would appreciate that by the way). The following is not meant to suggest that I've "arrived" or that anyone would mistake me for someone that has it all figured out. It's just a subject that's put my blood to boiling this week. Something I needed to write so maybe I can stop thinking about it quite so much this week.

"The church is a whore, but she is my mother." This quote is attributed to St. Augustine. I take it to mean that the church is messed up, but I love her perhaps because she made me what I am today. A friend of mine reminded me of this quote in an unrelated matter recently. It seemed appropriate for today's subject.

A few months ago famous writer Anne Rice announced that she was leaving the Christian church. She would still be following Christ, chasing after Him, spreading His love, but she couldn't deal with all the hate and dysfunction that she felt coming from her local congregations. Hatred and bigotry shouldn't run so rampant among people who believe that God is love. All too often it seems like it's okay to have ill feelings toward groups of people that don't believe the same things we do, or behave in ways we deem appropriate.

I should point out, to those that might not be familiar, that the term church can mean several different things. There are local churches, there are church denominations made up of hundreds and thousands of churches all over the globe, and there is the overall Christian church as a collective encompassing every Christian church all over the world. I believe Rice is severing ties with the overall church organization, or organized religion as some prefer.

I understood her point of view back then. I'm feeling it even more this week. Every channel you tune into is highlighting a single church that is planning on burning Muslim holy books on September 11th. They're also highlighting many other Christian pastors accusing Islam of being evil or a false religion. The overall message these people are pushing is that we're not a country with freedom of religion, and if we are, yours doesn't count.

There's also the churches that protest funerals carrying signs that claim God hates this group or that group. There are the Christian groups that seem to imply that abortion doctors should be put to death without exactly using those words.

Now, these are often the craziest of the crazy. It seems they always get the spotlight. You never see the countless positive things many churches, mosques, and synagogues do highlighted on the evening news. You usually only get the crazy crust, the fringe as some like to call it, spouting hatred and fundamentalism.

As a Christian, a Christ follower, there are these overarching messages that you would assume any Christian or church would adhere to: Love your neighbor. Love your enemy. Love each other. Don't judge. Don't condemn. God is love. God is forgiving. Not only share what you have, but give until you are denying yourself. Lose your life to find life abundant.

How do these messages translate into such negative actions? Burning the Koran? Denying people the right to build a building where they would seek out God? Co-opting funerals with God hates messages?

Even when the bigotry is on a smaller scale, how do you reconcile that with your faith when you encounter it in a church setting? I can testify to the fact that it does happen, even in the best of congregations. On a personal level, it's still very shocking to encounter. It's hard not to turn your back and hightail it out of that particular church, and maybe even that denomination.

The problem is, even in the best of churches, people aren't perfect, no where near. They're not supposed to be. They are supposed to be learning to embrace love and forget hate (I think there's an Ozzy lyric in there somewhere), but that takes time.

It's very hard when you're in a church setting (often outside of the actual church building and not on Sunday) with a group of Christians having just finished up a study of some sort on God's love and grace only to have a discussion start up that involves demeaning other groups of human beings simply because they are of a differing ethnicity or from a different geographical area. You have to wonder if you were the only one paying attention to the material you just covered.

I've often left those situations feeling that it was going to be difficult to return, to that particular setting or to even see those people on Sunday morning. It often bothers me for days. It's hard to take fellow Christians seriously when something like that occurs. Studying God's grace toward sin is difficult when you're expecting the people you're studying with to discuss how worthless certain groups of perceived sinners are shortly afterward.

I know people that would give a stranger the literal shirt off their back, but only if they were certain the stranger wasn't gay or a Muslim. You don't get this picture all at once of course. You see people do amazingly loving things, you marvel at their faith, and later you hear them say shockingly hateful words. It hurts, and it's hard, but you have to learn to extend grace in these situations. You have to just keep praying that their hearts continue to soften toward everyone, even their perceived enemies.

I've been lucky. I've found a good church. A church where I fit well enough. It's diverse, probably more so than most individuals realize on any given week. From one pew to the next you might find drastically different political views, different upbringing, different economic means, and different goals. It's a melting pot that seems to be stronger for its differences. Love and grace are evident. It's not perfect,. Our church suffers through its squabbles, but it has taught me that you have to hang in there. You see, those that hang on to old hatreds, they need those that have given in to love and grace. At the very least, they need you to be uncomfortably silent when off-color, unkind comments are made. It would probably be more appropriate to speak out, and in some cases I have - but it's hard. It's hard not to just jump ship, cut and run.

I understand where Anne Rice is coming from, and I suspect she'll continue to do good in this world, loving people, chasing after God. I can't give up as easily though. I pray there is hope even in the craziest of branches of this thing we call the church. I've seen hope in my branch. Since we're all connected, there has to be hope for the overall body. It's not easy. I was lucky to find a branch I could feel comfortable in. A good branch in my opinion.

A lot of people state that they wish more Muslims would come forward to speak out against the evil actions of a few, to speak out against terrorism. They say the lack of clear voices of opposition are evidence that the religion is itself in favor of such acts. Well, I'm guessing the same could be said of Christian churches that don't speak out against Koran burnings and Mosque protests. Let me be clear, as someone trying very hard to follow Christ, I don't see these things as loving. It's not loving our neighbors, and it's not loving to people we shouldn't see as our enemies in the first place.

I think we need to lock arms with those that are so often portrayed as our enemies and shout as loudly as possible that God is love, and no amount of anger, hate, or fear can change that. But that's just me. I'm just a little twig.